THE TECH360i ADVANTAGE

Computer Support in Trenton, NJ and Surrounding Communities

Keep your small business computer systems in top condition with an affordable computer support company. Additionally, Tech360i Computer Repair Services offers a full menu of services designed to keep your computers, printers, and laptops working properly. Most of all, we have more than 20 years of experience, and all of our technicians are CompTIA A+/Microsoft certified.

Our commitment to you does not stop at the completion of our repair service. In fact, we go the extra mile to assure your satisfaction by offering a customer satisfaction guarantee.  If for any reason the same problem returns within 30 days, we will fix the problem for free.

More than that, we help you save money with flat rates on remote repairs and excellent pricing. In addition, you will benefit from our attention to detail and dedication to customer service.

IT Support and Computer Repair Services

Companies and individuals alike also rely on us for:

    • Remote Monitoring
    • Proactive Protection from Viruses and Ransomware
    • IT Solutions
    • Preventative Maintenance
    • Computer Equipment Purchase and Quotations
    • Windows Server Configuration and Maintenance
    • Network Upgrades
    • Wireless Network Signal Coverage Optimization
    • Help Desk Telephone Support – Managed Workplace
    • Laptop Repairs
    • Keyboard Replacement
    • Power Jack Repair
    • Replace Cracked LCD Screens
    • Desktop Support
    • Printer Installation
    • Hard Drive Data Recovery

Protect Your Information and IT Assets … Call Now!

Surprisingly, most business owners do not realize the information contained in your computer systems is one of their most valuable assets! In addition, we offer 24-hour service availability to our managed service customers. You can subscribe to our monthly or yearly service plans to ensure that you always have access to the help you need, whenever you need it. Furthermore, we use a thorough approach to all diagnostics and repairs.  Therefore, you will enjoy the highest quality of service, so contact Tech360i Computer Repair Services today to see how we can help you.

SERVICES OVERVIEW

The Tech360i Help Desk is designed and staffed 24/7 to provide our customers with assistance to resolve computer, software applications, or other technical issues. Likewise, our Help Desk is staffed by individuals with an extensive technical background. Therefore, you can feel confident they can walk you through a step-by-step process to find a solution to  a vast array of technical problems. Learn more about our Managed Workplace plans.

Help Desk Support

  • Real-Time Monitoring
  • Daily Patch Management
  • Advanced Troubleshooting
  • Automated Alerts
  • Increase Internet Speed
  • Printer Maintenance
  • Help Desk Office Telephone Support

Cyber Security Threats

  • Hourly Virus Checks and Updates
  • Ransomware Removal
  • Malware/Spyware Removal
  • Blocking IP Address Attacks
  • Firewall Setup and Configuration
  • Remove Pop Up Ads

Office Support

  • New Computer Setup
  • Printer Installation/Support
  • Internet Connectivity
  • Resolve Email Related Problems
  • WiFi Setup and Configuration
  • Backup and Data Migration
  • Data Port Wiring/Installation

Computer Performance Optimization

  • Slow Performance
  • Windows Updates
  • Microsoft Office Problems
  • Hard Drive Optimization
  • Temporary File Removal
  • Increase Computer Memory

On-Site Technical Support

  • Slow Performance
  • Windows Updates
  • Microsoft Office Problems
  • Hard Drive Optimization
  • Temporary File Removal
  • Increase Computer Memory

Business Services

  • WordPress Website Design
  • Website Hosting
  • Extended Warranty Programs
  • Staff Computer Training
  • Computer Equipment Purchase
  • SIP and VoIP Telephone Systems

Frequently Asked Questions

Here is a list of frequently asked questions from our customers. Add to our Frequently Asked Question list by submitting questions here.

What is a Managed Service and why do I need it?

In simple terms, a managed service is the difference between having your IT infrastructure proactively managed and protected 24/7 against outages vs reacting to outages on a case-by-case basis. Therefore, in the second scenario an IT support company responds to your call with no information about the configuration of your computer network. Is this an ideal scenario for a small business? For example, we had a retail customer who experienced an outage affecting all point-of-sale (POS) cash registers in the store. This outage occurred on the busiest day of the week. Thus, the outage affected in-store customer shopping experience for 9 hours.

In the interim, intensive troubleshooting occurred and we configured backup applications on a temporary platform. Because managed service providers have a deep understanding of our customers’ business and operational needs, we can minimize downtime using automated tools and setting up your infrastructure for redundancy. Essentially, a managed service provider is your partner and an essential part of your team. The information stored in your computers systems is critical and protection like any other business asset is important. In short, managed service providers will save small businesses money in terms of downtime, productivity, and lost revenue. Hope this explanation answers your question.

When should I hire a managed service company?


Here are a few reasons to consider:

– You as the owner of the business is spending too much time working on, resolving, or managing IT related issues.
– An extended power outage occurred and you realize you don’t have a disaster recovery plan.
– You need to expand your office. However, your current IT network is inadequate.
– Your hosting company is overcharging you to maintain your website.
– You are unsure of the most cost effective computers to operate your business. Therefore, you are over-spending.

How do I know when my hard drive is damaged?


The main signs are:

– Loud noises or a grinding sound emanating from the hard drive
– Drive not being recognized by your computer is it is an external drive
– Computer experiences boot up

If you hear any unusual sounds, immediately turn off your computer, otherwise permanent damage will occur making data retrieval impossible.