When calling the Tech360i Help Desk you can expect an instant response from our technical support team and prompt action to address your issues.
When you call you will be talking to technicians who have experience installing and maintaining business computer systems like yours As a subscriber of this service plan, we will likely already alerted and working on a solution through our remote monitoring and maintenance software. All of our systems engineers are on help desk duty, so there is a good chance when you talk to the tech they will be familiar with your problem. In fact, our goal is to resolve every problem before your service is affected,
- All services included in the Basic Managed Services Plan
- Live Telephone and email support provided between the hours of 9:00 am and 5:00 pm Monday through Friday, with the exception of public holidays.
- Handling of all desktop issues including Microsoft, custom application software, and networking related issues using remote access tools.
- Biannual on-site network health review