Service Description

Most of our customers select our Platinum Plan because it provides the most value for the money. Just like the Basic and Gold service plans, pricing is based upon the number of devices and servers on your network.

With the Platinum support plan, Tech360i offers small business the benefit of a full and diverse IT staff. With this Managed Workplace support package a business pays a consistent rate for ongoing dedicated service. By offering this package we’ve created a synergy between your company and ours, like the bee and the flower. We take on the burden we are comfortable with, and you are freed of the worries of network integration. VIP Platinum support is like having your own in-house IT staff without having to stock the company refrigerator with Mountain Dew every week.

Platinum service call response times are predicated according to issue severity. For a site outage, or multiple site system failure a response within four business hours can be expected. For System failures effecting multiple users or devices on site, a response time of one business day can be expected. For applications or functionality issues not affecting multiple users, a response time of no more than two business days can be expected.

Along with emergency response and on-site maintenance calls Platinum members receive onsite network health reviews, and personal visits from a member of our staff to discuss any problems or future plans. These visits are scheduled quarterly for Platinum customers and are our way making sure no issues or concerns go unaddressed. These meetings may include discussions of technologies and cost saving measures, review of help desk support incidents, technical recommendations for hardware replacement, new software, and upgrades. Sometimes they are a fifteen minute quick review and a handshake. Other times they can be a two hour system diagnostic and planning session. Either way we have been using and maintaining the Managed Workplace model for a long time and we know that these moments when Tech360i staff touch base with a customer are important to the health of your network. They are valuable meetings at times when there aren’t open trouble tickets to quell or new devices to install.

We Are Your IT Department
  • All monitoring and security services offered with Gold Managed Service Plan
  • On-Demand Technical Support
  • Emergency Service Available for All Service Questions and Problems 24/7
  • Hardware Maintenance and Repairs On-site by a Qualified Technician
  • Quarterly On-site Network Health Review
  • Dedicated Service Technician who is familiar with your staff and business computing infastructure
  • We manage all warranty issues, equipment purchases, and interactions with vendors